Privacy Policy – juan364 Online Casino

This Privacy Policy applies to all personal information collected by juan364 through the Platform, including information provided during account registration, deposits, withdrawals, gameplay, customer support interactions, and promotional communications. By using the juan364 platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

juan364 operates under the jurisdiction of the Republic of the Philippines and complies with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable PAGCOR data protection requirements for online gaming operators. This Privacy Policy should be read in conjunction with our Terms & Conditions and other policies referenced on the Platform.

juan364 collects various types of personal information to provide, maintain, and improve our gaming services. The information we collect includes:

Account Registration Information:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (street, barangay, city, province, postal code)
• Username and password (passwords are encrypted and not accessible to juan364 staff)
• Preferred currency (Philippine Peso)

Identity Verification Information (KYC):

• Government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, postal ID, or other valid ID)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Selfie photographs for identity verification purposes
• Source of funds documentation (for large deposits or withdrawals)

Financial and Transaction Information:

• Payment method details (GCash mobile number, PayMaya account, bank account numbers for BDO, BPI, Metrobank, and other Philippine banks)
• Deposit and withdrawal transaction history
• Bonus claims and wagering activity
• Account balance and transaction amounts

Gameplay and Platform Usage Information:

• Game selections, bets placed, and game outcomes
• Login timestamps and session duration
• Device information (IP address, browser type, operating system, device model)
• Cookies and similar tracking technologies (see Section 7 for details)
• Customer support communications and chat logs

juan364 uses your personal information for the following purposes:

Account Management and Service Delivery:

• Creating and maintaining your juan364 account
• Verifying your identity and age (21+ requirement)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, bonuses, and promotional offers
• Communicating with you about your account, transactions, and gameplay

Legal and Regulatory Compliance:

• Complying with PAGCOR licensing requirements and gaming regulations
• Preventing fraud, money laundering, and other illegal activities
• Conducting anti-money laundering (AML) and know-your-customer (KYC) checks
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms & Conditions and other policies

Platform Improvement and Marketing:

• Analyzing gameplay patterns and user behavior to improve our services
• Personalizing your gaming experience and recommending games
• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, and new games (you may opt out at any time)
• Conducting customer satisfaction surveys and gathering feedback
• Detecting and preventing technical issues, bugs, and security vulnerabilities

Responsible Gaming:

• Monitoring gameplay for signs of problem gambling behavior
• Implementing deposit limits, loss limits, and self-exclusion tools
• Providing access to responsible gaming resources and support services

juan364 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

Service Providers and Business Partners:

• Payment processors (GCash, PayMaya, Philippine banks) to facilitate deposits and withdrawals
• Identity verification services to conduct KYC checks
• Game providers and software developers who power the juan364 platform
• Cloud hosting and data storage providers
• Customer support and live chat service providers
• Marketing and analytics platforms (with anonymized or aggregated data where possible)

All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes specified by juan364.

Legal and Regulatory Authorities:

• PAGCOR and other gaming regulatory bodies as required by law
• Law enforcement agencies in response to valid legal requests
• Courts and tribunals in connection with legal proceedings
• Anti-Money Laundering Council (AMLC) for suspicious transaction reports

Business Transfers:

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on the Platform.

juan364 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted data storage with access restricted to authorized personnel only
• Firewalls and intrusion detection systems to prevent unauthorized access
• Regular security audits and penetration testing by independent third-party security firms
• Multi-factor authentication (MFA) options for account login
• Automated backup systems to prevent data loss
• Employee training on data protection and security best practices

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While juan364 strives to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

juan364 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law and gaming regulations. Specific retention periods include:

• Active accounts: Personal information is retained for the duration of your account's active status and for a reasonable period thereafter to comply with legal obligations.
• Closed accounts: After voluntary account closure, personal information is retained for a minimum of five (5) years to comply with PAGCOR record-keeping requirements and anti-money laundering regulations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine banking and gaming laws.
• Marketing communications: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure you do not receive future marketing messages.

After the applicable retention period expires, juan364 will securely delete or anonymize your personal information in accordance with data protection best practices.

You may request deletion of your personal information at any time by contacting juan364 customer support. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.

juan364 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential cookies: Required for the Platform to function properly (e.g., session management, security features). These cannot be disabled.
• Performance cookies: Collect anonymous information about how you use the Platform to help us improve performance and user experience.
• Functionality cookies: Remember your preferences and settings (e.g., language, currency) to provide a personalized experience.
• Marketing cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the juan364 platform and limit your ability to use certain features.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information juan364 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal information for marketing purposes or other legitimate interests.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal information at any time, though this may affect your ability to use the Platform.

To exercise any of these rights, please contact juan364 customer support at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law.

juan364 is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and prevent access to online gaming platforms. If you believe that a minor has provided personal information to juan364, please contact us immediately at [email protected].

juan364 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Platform. The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the juan364 platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.

For significant changes that materially affect your rights, we will provide additional notice via email or prominent notification on the Platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how juan364 handles your personal information, please contact us:

Email: [email protected]
Data Protection Officer: [email protected]
Live Chat: Available 24/7 on the Platform

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that juan364 has violated your data protection rights. Visit privacy.gov.ph for more information.